Terms of Service

1. Agreement and Eligibility

These Terms of Service (“Terms”) govern your use of the AnRouter website, dashboard, managed inference API, documentation, payment features, support, subscriptions, and related services (the “Services”). By creating an account, purchasing credits or a plan, clicking to accept, or using an API key, you agree to these Terms and the Privacy Policy.

You must be at least 18 years old, have legal capacity to enter into this agreement, and comply with the laws that apply to you. If you use the Services for an organization, you represent that you have authority to bind it; “you” then includes that organization and its authorized users.

If you do not agree or cannot lawfully use the Services, do not access them.

2. The Services

AnRouter provides managed AI inference through unified, OpenAI-compatible APIs, including authentication, format compatibility, routing, usage metering, and billing. We may add, remove, replace, or reroute models, execution environments, endpoints, regions, and features as availability, quality, cost, security, or law changes.

Compatibility endpoints translate supported request and response fields; they do not guarantee feature-for-feature identity with every model implementation or SDK version. Model names, context limits, modalities, parameters, latency, safety behavior, and output quality may differ by route. You are responsible for testing the exact endpoint and model used by your application.

References to a model, publisher, or technology do not imply sponsorship, endorsement, or partnership unless expressly stated.

3. Accounts, Organizations, and API Keys

• Provide accurate, current information and keep your account contact channel available for security and service notices.
• Keep passwords and API keys confidential. Do not publish keys, place secret keys in browser or mobile client code, or share credentials outside your authorized organization.
• You are responsible for activity under your account and keys, including activity by employees, contractors, applications, customers, and other authorized users.
• Apply available key permissions, limits, and rotation controls. Revoke a lost or exposed key promptly and notify us of suspected unauthorized access.
• You may not create accounts or rotate identities to evade a suspension, geographic restriction, usage limit, payment obligation, or security control.

4. Model and Infrastructure Terms

Models, model publishers, licensors, and execution infrastructure may be subject to separate acceptable-use, geographic, industry, content, intellectual-property, and data-handling terms (“Applicable Model Terms”). Those terms may change. Your continued use of a model is subject to the terms then applicable to that model and route.

You are responsible for selecting a model and route suitable for your legal, security, privacy, quality, and compliance requirements. Some models may be unavailable to particular people, organizations, countries, or use cases. You must not use proxies, false information, or other means to bypass a model or route restriction.

We may restrict or discontinue access to a model when required by applicable terms, law, security concerns, licensing, or operational conditions. Availability, retention, training treatment, and output rights outside systems controlled by AnRouter are governed by the applicable route documentation or written agreement.

5. Acceptable Use

You must not, and must not help another person to:

• Use the Services unlawfully or violate another person’s intellectual-property, privacy, publicity, confidentiality, or other rights.
• Create or distribute unlawful exploitation, malware, credential theft, fraud, impersonation, targeted harassment, or content prohibited by applicable model terms.
• Attack, disrupt, overload, scrape, probe, or gain unauthorized access to the Services, another account, a model execution environment, or connected infrastructure.
• Bypass rate limits, billing, content controls, regional restrictions, key permissions, or other technical safeguards; or conduct adversarial testing against the Services or supported models without written authorization.
• Reverse engineer the non-public Services except where applicable law expressly permits it.
• Sell, transfer, or sublicense an account or API key, or operate a public downstream gateway or resale service, unless your plan or a written agreement expressly permits it.
• Misrepresent your identity, authority, affiliation with AnRouter or a model publisher, or the source or capabilities of model output.
• Use the Services in a regulated or high-risk activity without the qualifications, approvals, human review, notices, and safeguards required by law.

6. API Use, Changes, and Availability

You are responsible for client concurrency, timeouts, retries, idempotency, key permissions, balances, budgets, model selection, and safe handling of partial or failed responses. Rate and usage controls may apply at account, key, group, plan, model, route, execution, or security layers.

Canceling a request, closing a connection, or reaching a client or network timeout does not necessarily stop model generation immediately. Once a request has entered a model execution environment, usage and charges may continue even if you receive only a partial response or no final response. Requests rejected by AnRouter before inference begins do not incur inference usage charges. Use streaming for long-running generations where available and implement cancellation and retry controls carefully.

We may change technical limits, disable an unhealthy route, substitute routing, reject unsafe or abusive traffic, or perform planned or emergency maintenance. Unless a written enterprise agreement states a service level, the Services carry no uptime, latency, support-response, or capacity guarantee.

Documentation and status information are provided to help integration but may lag a model or infrastructure change. You should implement reasonable fallbacks and verify changes before production deployment.

7. Your Content, Retention, and Stateful Responses

“API Conversation Content” includes prompts, messages, system instructions, uploaded text, files, images or audio, embedding or reranking source data, tool arguments and results, and model-generated responses. As between you and AnRouter, you retain any rights you have in your input. You grant AnRouter a limited, non-exclusive right to process and transmit API Conversation Content solely as necessary to provide, secure, and troubleshoot the Services.

Stateful Responses exception. For supported models, a Responses request is eligible for encrypted continuation storage unless you explicitly set store:false. AnRouter may store that request's input and output only to support previous_response_id. The state is bound to the requesting account and API token, expires automatically no later than 24 hours after creation, is not included in application backups, and is not used for advertising, analytics, support, or model training. Setting store:false prevents creation of this local continuation state.

If you voluntarily send content to a contact form, email, or support ticket, that submitted copy is Support Data rather than API-path content and may be retained to resolve the request. Never send an API key to support.

The selected model execution environment necessarily processes content to generate output and may operate prompt caching or other infrastructure-level systems. AnRouter's retention commitments apply to systems controlled by AnRouter; infrastructure-level or end-to-end zero retention applies only when expressly identified for the route or in a written agreement.

Details are in the Privacy Policy, which controls if these Terms conflict with it about our handling of Personal Data.

8. Outputs and Important Decisions

Outputs are generated by AI models and may be inaccurate, incomplete, biased, offensive, unsafe, outdated, or non-unique. The same or similar output may be generated for other users. AnRouter does not verify output and makes no representation that it is factual, lawful, original, or fit for your purpose.

As between you and AnRouter, and to the extent permitted by applicable law and Applicable Model Terms, AnRouter claims no ownership in output generated for you. Applicable Model Terms and law may independently affect ownership or permitted use.

You are solely responsible for evaluating outputs and implementing appropriate human review and safeguards. Do not rely on output as the sole basis for legal, medical, financial, employment, housing, education, credit, safety, critical infrastructure, or other high-impact decisions.

9. Your Data and Compliance Obligations

• You must have all rights, permissions, notices, and legal bases needed to submit input and instruct us to process it in the selected model execution environment.
• Do not submit secrets or Personal Data that are unnecessary for the request. If content contains another person’s image, voice, biometric information, confidential information, or regulated data, obtain all legally required consent and authorization.
• If you make the Services available to end users, provide your own accurate privacy notice and terms, and remain responsible for their activity and your downstream product.
• A data processing agreement, data-residency commitment, infrastructure-level zero-retention commitment, security schedule, or regulated-industry term applies only if signed or expressly incorporated into your enterprise order.

10. Pricing, Credits, Subscriptions, Referrals, and Payment

• Prices, model rates, group multipliers, exchange rates, plan fees, included credits, and processor fees are those displayed in the dashboard or checkout when the relevant purchase or usage occurs. Rates may change prospectively.
• Usage is measured by the applicable input, output, reasoning, cache-read, cache-write, request, time, image, audio, tool, or other billing unit. You are responsible for charges generated by authorized use of your account and keys.
• Once a request enters a model execution environment, canceling, disconnecting, timing out, retrying, receiving a partial response, or receiving no final output does not necessarily eliminate inference usage or charges. If verified final usage is unavailable, AnRouter may make a provisional settlement from reliable local observations, execution events, and the authorized request budget. We will review and correct a material billing error reported without unreasonable delay.
• Credits are prepaid service units, not bank deposits, securities, or stored cash, and are not transferable or redeemable for cash unless required by law or expressly stated at purchase.
• A subscription renews automatically only when checkout clearly states automatic renewal. You may cancel future renewal using the available account or support channel; cancellation does not reverse charges or usage already incurred.
• Promotional or included credits may expire under the terms shown when granted. Plan benefits, downgrade behavior, and unused included allowances follow the offer displayed at purchase.
• Payments may be handled by third-party processors. Taxes, currency conversion, network fees, and payment-provider rules may apply.
• Refunds are available where required by law, for a verified duplicate or incorrect charge, or where expressly allowed by a posted refund term or written agreement. Unpaid balances, failed payments, or improper chargebacks may result in suspension.

Referral program

• Referral rewards are promotional internal service units, not cash, wages, deposits, or securities. Pending rewards become transferable only after the dashboard shows them as confirmed and all displayed conditions are met. The current minimum transfer is US$10.
• You must not use self-referrals, duplicate, fake, automated, or coordinated accounts, misleading promotion, unsolicited spam, payment abuse, chargebacks, or other manipulation to obtain rewards.
• We may withhold, reverse, or cancel rewards and restrict or terminate accounts where reasonably necessary to investigate or address abuse, fraud, mistakes, refunds, or chargebacks. You are responsible for taxes, disclosures, and marketing rules that apply to your referral activity.
• Referral rates, eligibility, confirmation periods, and transfer rules may change prospectively. The dashboard terms shown when an eligible referral event occurs control that event.

Review usage and invoices promptly and contact us without unreasonable delay if you believe a charge is incorrect.

11. AnRouter Materials and Feedback

The Services, software, interfaces, documentation, design, branding, and site content are owned by AnRouter or their respective licensors and are protected by applicable laws. These Terms grant only a limited, revocable, non-exclusive, non-transferable right to use the Services in accordance with these Terms; they do not transfer ownership of AnRouter materials or supported AI models.

If you voluntarily provide suggestions or feedback, you grant AnRouter a worldwide, perpetual, irrevocable, royalty-free right to use it without restriction or payment. Feedback does not include API Conversation Content or your confidential business data.

12. Confidentiality

Each party may receive non-public information that is marked confidential or should reasonably be understood as confidential. The receiving party will use it only to perform or receive the Services, protect it with reasonable care, and disclose it only to personnel and service providers who need it and are bound by confidentiality obligations.

Confidential Information does not include information independently developed without use of the other party’s information, lawfully received without confidentiality duty, or made public without breach. A party may disclose information when legally compelled, and will provide notice where legally permitted.

API Conversation Content is treated as your confidential information while processed in flight and, for eligible Stateful Responses, during the encrypted continuation period described in Section 7.

13. Suspension and Termination

You may stop using the Services and may request account closure. You remain responsible for charges incurred before closure. Unused credits are handled under the refund terms applicable to their purchase and mandatory law.

We may limit, suspend, or terminate access immediately where reasonably necessary for security, fraud, abuse, non-payment, legal compliance, Applicable Model Terms, protection of the Services or another person, or a material breach. Where practical and lawful, we will provide notice and an opportunity to address a remediable issue.

Sections concerning payment, ownership, confidentiality, disclaimers, liability, indemnification, disputes, and other provisions that by their nature should survive will remain effective after termination.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, MODELS, MODEL EXECUTION ENVIRONMENTS, DOCUMENTATION, AND OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” ANROUTER DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE SERVICE, ANY PARTICULAR UPTIME OR LATENCY, CONTINUED MODEL AVAILABILITY, OR THAT OUTPUT WILL BE ACCURATE, SAFE, OR SUITABLE. MANDATORY RIGHTS THAT CANNOT LAWFULLY BE EXCLUDED REMAIN UNAFFECTED.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANROUTER AND ITS OPERATORS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS, OR OPPORTUNITY, ARISING FROM OR RELATED TO THE SERVICES, A MODEL, A MODEL EXECUTION ENVIRONMENT, OUTPUT, OR YOUR APPLICATION, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THEIR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID ANROUTER FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) US$100.

These limits do not apply to fraud or wilful misconduct, death or personal injury caused by negligence, or any liability that applicable law does not permit to be limited.

16. Indemnification

To the extent permitted by law, if you use the Services for a business or organization, you will defend, indemnify, and hold harmless AnRouter and its operators, affiliates, licensors, and service providers from third-party claims, losses, liabilities, and reasonable costs arising from your input, output use, application, end users, breach of these Terms or Applicable Model Terms, unlawful conduct, or infringement of another person’s rights. This section does not require indemnification for a claim caused by AnRouter’s own unlawful conduct and does not apply where responsibility cannot legally be shifted to you.

17. Disputes, Changes, and General Terms

Before starting formal proceedings, contact us with a description of the dispute and requested resolution. The parties will attempt in good faith to resolve it for at least 30 days, unless urgent relief is reasonably necessary.

Unless mandatory law requires otherwise, the governing law and competent forum identified in the operator’s legally published business information, your order, or an enterprise agreement will apply. If none is identified, governing law and jurisdiction are determined under applicable conflict-of-law rules. These Terms do not waive non-waivable consumer rights.

• We may update these Terms as the Services, models, infrastructure, prices, or law changes. Material changes will be notified before taking effect where required; continued use after the effective date means you accept the updated Terms.
• An enterprise order, data processing agreement, or service schedule controls over these Terms only for the specific subject matter it expressly covers.
• You may not assign these Terms without our consent. We may assign them in connection with a reorganization, financing, merger, or transfer of the Services.
• If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. A failure to enforce a provision is not a waiver.
• Neither party is liable for delay caused by events outside reasonable control, including model or infrastructure outages, network attacks, natural disasters, labor disputes, utility failures, and government action, except for payment obligations already due.
• These Terms and incorporated written terms are the entire agreement about the Services and replace prior discussions on the same subject.

18. Contact